As part of the European Topic Centre on Human Health and the Environment (ETC HE), 4sfera manages the AQ IPR Helpdesk, offering support to Member States, EEA countries, and other stakeholders with queries related to air quality data, reporting procedures, regulatory requirements or information available on the EEA website.
The challenge
Member States and other entities often encounter difficulties when submitting data to the EEA or when interpreting available information. These challenges include technical issues with data submission, clarifications regarding data availability on the EEA website, and questions about the Air Quality Directive and its requirements. Addressing these concerns quickly and effectively is critical for ensuring smooth data reporting and adherence to the regulatory framework.
The solution
4sfera manages the AQ IPR Helpdesk, addressing a wide range of queries:
- Providing assistance with air quality data submission and reporting processes.
- Offering clarifications on the interpretation of the Air Quality Directive.
- Addressing questions regarding the availability and accuracy of air quality data displayed on the AQPortal.
- Escalating unresolved issues to relevant ETC members or the EEA when necessary.
The result
- Efficient handling of data reporting queries, ensuring smoother submission processes for Member States.
- Quick resolution of common issues, enabling timely data submission.
- Effective coordination with other ETC members and the EEA for complex problems, improving overall reporting efficiency.
By managing the AQ IPR Helpdesk, 4sfera ensures continuous support for air quality data reporting, facilitating the EEA’s efforts to maintain accurate and comprehensive air quality information.